Last updated: October 12, 2021
Our goal is to protect your privacy and the information that you submit to us through the Internet. We operate our Sites from our corporate offices in Dallas, Texas and Miami, Florida in the United States. All matters pertaining to our Sites are governed and interpreted under the laws of the State of Florida, United States.
Our Sites are not directed to children under the age of thirteen (13) and we do not knowingly collect personal information from children under the age of thirteen (13) on our Sites. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen (13) on our Sites, we will delete the information from our records.
Special assistance is available for persons with disabilities. If you need assistance accessing our Sites, please call us toll free at 1-888-778-7696
We and our third-party service providers collect information about you from a variety of sources, including information you provide directly to us, and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:
· order and/or purchase any of our products or services;
· contact or communicate with us;
· create an account with us;
· request information from us;
· register for any event and/or participate in any event, contest, surveys, or other promotion that we may offer from time to time (collectively, “Promotions”);
· register for, access or use our loyalty program;
· begin or complete the application process for a franchise opportunity, or for employment by us;
· access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Instagram (“Social Media Pages”);
· sign-up for communications from us; and/or provide or submit comments, suggestions, or other content or input to us.
We and our third-party service providers collect information that identifies you personally provided by you or on your behalf, which information may include your: name, address, telephone numbers (including mobile numbers), email addresses, date of birth and/or age, demographic information, and/or financial information (e.g., credit and debit card numbers) (“Personal Information”). We do not require you to provide any information related to your racial origin, religious beliefs, or sexual orientation.
We and our third-party service providers may also collect information, including Personal Information, relating to your purchases from our restaurants or our Franchisees or Licensees, payment method, the date and time of the transaction, items purchased, and the purchase price ("Transaction Data").
Information Collected Automatically
We and our third-party service providers use tracking technologies to automatically collect certain information from you. The following are examples of information we may collect with these technologies:
· your IP address;
· browser type and operating system;
· mobile device type;
· pages you view within our Sites;
· websites you visited before coming to our Site;
· emails from us that you open and/or forward; and/or
· offers or links from us to which you connect.
We use this information to personalize your online experience and for marketing purposes.
Traffic Data. Our Sites automatically track and collect your IP address, domain server, type of computer, and type of web browser (collectively, “Traffic Data”). Traffic Data does not typically include Personal Information, but rather is anonymous information that is helpful for our marketing purposes for improving your experience on our Sites.
Web Beacons. Certain pages on our Sites and Social Media Pages may contain web beacons (also known as Internet tags, pixel tags, and clear GIFs), which are small bits of code embedded in pages or images on our Sites and Social Media Pages (“Web Beacons”). We may also include Web Beacons in e-mails we send to you to learn if messages have been opened, acted on, or forwarded. You can disable the ability of Web Beacons to capture such information. Please refer to the "Help" menu of your browser to learn more about Web Beacons and your ability to disable them.
Other Technologies. We and our third-party service providers may also utilize other tracking technologies. For example, if permitted by applicable law, we may collect "referrers" and various environmental variables. A "referrer" is information the web browser passes along to our or our third-party service provider web servers, which refers to the URL from which you accessed our Site. Environmental variables may include, among other things, the domain from which you access the Internet, the time you accessed our Site or Social Media Page, the type of web browsers and operating system or platform used, the Internet address of the website you left to visit our Site or Social Media Page, the names of the web pages you visit, and the Internet address of the website you visit next. These environmental variables are collected by most websites, and can be used to optimize your online experience.
In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.
If you utilize any of the location-based services in our mobile applications, we and our third-party service providers may collect, use, and share location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.
We use your information that we collect, including Personal Information, for a variety of business purposes, including:
· providing our products and services to you;
· processing payments;
· communicating with you regarding our restaurants, products, services, events, Promotions, and other offers;
· making our Sites and communications tailored to your interests;
· creating and managing your accounts with us;
· administering our Promotions and other offers;
· tailoring our products, services, Sites, and advertisements to your interests;
· responding to your inquiries, comments, stories, or postings;
· improving and customizing our products, services, and Sites according to your individual interests;
· for internal operations such as enhancing our product and service offerings, marketing efforts, and to conduct research and analysis;
· developing new products, services, and Promotions;
· for marketing purposes;
· to protect the security and integrity of our business and our Sites.
We may use your information to match it with other data sources in order to enhance our records, such as appending additional information to your profile. We may use data and service providers to identify different devices that you use to match all of those devices to you, such as desktop computer, laptop and smartphone. Such matching enables us to improve our advertising and understand how you use the Sites.
Third Party Disclosures
Facebook Sign In
You may create an account or sign into your account on the Sites by clicking on “Sign in with Facebook” and then entering your Facebook login credentials. In this case, we may receive information from Facebook to make it easier for you to create an account on the Sites. Once you register on the Sites and connect with Facebook, information you post or provide access to may be publicly displayed on the Sites or by Facebook. Both Pollo Tropical and Facebook may have access to certain information about you and your use of the Sites and Facebook’s services. We are not responsible for the privacy practices of Facebook, and you are encouraged to read their policies and set your privacy preferences appropriately.
If you complete an application for employment with us, or request information regarding such opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application for employment. By applying to become an employee you consent to our collection, use, and disclosure of your Personal Information in this manner.
If you complete an application to become a franchisee, or request information regarding such opportunities, we collect Personal Information that you provide in connection with your request for information and/or to evaluate your application to become a franchisee. By applying to become a franchisee you consent to our collection, use, and disclosure of your Personal Information in this manner.
Access and Deletion Requests
We provide you with the opportunity to update and/or delete certain information that we collect from you, such as profile and account information. For any such requests, you may contact us via the Contact Information provided at the end of this policy. We will make good faith efforts to comply with such update and/or deletion requests as soon as possible, but cannot guarantee complete update or removal of the requested information from our databases.
We may ourselves or with third parties, use non-identifying information to deliver interest-based advertisements to you based upon your online activities and other information. The online advertising industry provides a service through which you may opt-out of receiving interest-based advertising from certain third party providers that participate in self-regulatory programs. Some of the third parties that provide us such advertising services comply with, and we comply with, the Self-Regulatory Principles for Online Behavioral Advertising set forth by the Digital Advertising Alliance (DAA). You can opt-out of targeted advertising from certain providers at www.aboutads.info/consumers. For mobile devises, you may also download and set your preferences on the App Choices mobile application(s) available in Google Play or the Apple App stores to limit ads in certain apps or may set the limit ad tracking setting or to reset the advertising identifier on your iOS and Android device. Some of these third parties may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see www.networkadvertising.org/choices/.
Even if you opt out, note that you will continue to see generic advertising that is not tailored to your interests and activities. Whether you use our opt-out or an online industry opt-out, cookie-based opt-outs must be performed on each device and browser that you wish to have opted-out. For example, if you have opted out on your desktop browser, that opt-out will not be effective on your mobile device. You must separately opt out on each device. We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.
We may use third-party analytics services such as Google Analytics on our Sites to analyze your use of the Sites, and our performance and delivery of our products, services and advertising. To learn how to opt out of Google Analytics services, you can go to https://tools.google.com/dlpage/gaoptout for more information.